Friday, August 28, 2009
Don't be like XM Radio
Why would a huge company like this bill someone for a service that they didn't even want? And then when asked by the credit card company to rescind the charge, refuse to? Thus we have the curious case of XM radio. It seems strange that a company, which already has quite a number of complaints with the Better Business Bureau, wouldn't realize that their telephone representatives are the first line of public relations for any company. When a telephone representative is told of the circumstances and then tries to hard sell the service even though the customer is requesting a cancellation, this is not good PR.